a view of a city with a river running through it

Future-Ready IT & Telecoms Solutions for SMEs in South London

Founder story

Palace Prime IT was founded in South London by Eamon Bradley, a telecoms and IT leader with over 25 years at Vodafone, BT, and TalkTalk. With the BT copper/PSTN switch-off approaching, millions of UK SMEs face the risk of disruption if they fail to migrate to digital solutions in time. Eamon recognised that while large enterprises had the resources to adapt, SMEs often struggled with:


● Limited budgets that make enterprise technology feel out of reach.
● Lack of in-house IT expertise to manage digital transformation.
● Rising cybersecurity threats that increasingly target smaller firms.
● Escalating energy and operational costs that squeeze margins.


Palace Prime IT was created to bridge this gap — simplifying technology, reducing costs, and providing SMEs with the same enterprise-grade solutions used by big businesses, but with local, tailored support.

Why We Exist

We help small businesses across the UK simplify complex technology, streamline operations to reduce unnecessary costs, and confidently prepare for the PSTN switch-off while embracing a secure, digital-first future.

Our Mission

Migrate SMEs to smarter, more efficient digital systems, strengthen and secure their IT infrastructure against evolving risks, and build transparent, long-term technology partnerships that drive sustainable growth and innovation.

Core Values

  • Security — First in every decision
  • Clarity — Clear contracts, no confusion
  • Partnership — Long-term relationships over short-term wins
  • Local Commitment — London-based with UK-wide reach

Partnerships & Growth

We proudly partner with Wavenet and Focus Group to bring enterprise-grade
capabilities to the SME market.

Wavelet – serious capability, delivered locally


Enterprise-grade IT & cloud security backed by local support.

Scale that protects your business
Backed by Wavenet (now merged with Daisy Corporate Services), we operate with nearly £500m in revenue, 2,000 staff, and 22,000+ customers. That scale provides the buying power, resilience, and rapid response your business needs.

Vendor depth for the right stack
As a Cisco Gold and Microsoft Solutions Partner, with Extreme Networks Diamond status and security expertise from partners like Fortinet and Gigamon, we design the right mix of solutions across security, cloud, networking, and voice. No compromises, no vendor lock-in—just the stack that works best for your business.

Channel-first support
Our established Wholesale/Partner model means commercial flexibility, co-sell support, and clear escalation paths. You get enterprise-grade solutions, delivered by a local team that’s accountable to you.

The bottom line
With FY24 turnover reaching £171m (pre-merger) and continued investment in growth, Palace Prime IT ensures your transition to all-IP, secure cloud, and modern communications is seamless and delivers a clear return on investment.

Focus Group — award-winning communications

Carrier-agnostic choice, delivered with sharp commercials

Financial momentum
Backed by Hg private equity, Palace Prime IT is achieving sustained double-digit growth through an active buy-and-build strategy. That means ongoing investment in tools, talent, and service delivery.

Supplier muscle
We hold preferential relationships and top-tier accreditations with the UK’s major mobile networks (O2, Vodafone, EE) as well as leading cloud and security vendors. Recent recognition includes Cloudflare EMEA New Partner of the Year (2024), Cisco EMEA Partner of the Year – API & Innovation, and multiple Gamma Awards (2025).

Channel-friendly by design
Our mature Channel Partners programme delivers better commercials, enablement, and co-marketing—while protecting your customer relationships. We take care of scoping, installation, and support locally, so you can focus on growing.

The outcome
Fast, reliable internet. Crystal-clear calling. Flexible mobile solutions. All without vendor lock-in—backed by national scale and delivered with South London accountability.

Testimonials

Chris Whiting, Director, Lavender Clearances

Palace Prime transformed our connectivity. They set up high-speed data in the office and a secure guest Wi-Fi across the warehouse, so both staff and visitors stay online without interruption. The results were immediate faster systems, smoother operations, and no more bottlenecks.

What stood out was their flexibility and professionalism. With a wide range of connection options, clear proposals, rapid installation, and truly responsive support, Palace Prime made the whole process simple. I’d recommend them to any business looking for reliable connectivity

Steve Cox, CEO, Planit

Palace Prime delivered a mobility solution that made hybrid working effortless. Our team can now work from home or on the move exactly as if they’re at their desks same extensions, seamless call routing, and no missed calls.

The impact has been huge: every customer now reaches the right person first time, which has boosted both efficiency and service quality. We chose Palace Prime for their flexibility and professionalism—they designed around our needs, delivered on time, and supported us every step of the way.

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